Terms & Conditions

Sales Policy

• Payment terms are Net 30 days on all open accounts.
• We accept Mastercard, Visa, Discover, and American Express.
• C.O.D. requires prior approval.
• There is a $300 minimum for first orders. Reorder minimum is $200.
• Please order in full case quantities only.
• Prices, packaging, and case packs are subject to change without notice. Piece counts are approximate.
• All out of stock items are automatically backordered unless otherwise notified. Backorders will ship with free shipping as soon as the item is back in stock.
• Sales Tax Exemption Certificates are required prior to first shipment. Forms are included below.

Credit Policy

• A Lake Champlain Chocolates Credit Application must be submitted for credit terms. Allow 5 days for approval. Failure to submit adequate required information will delay credit approval.
• Past due accounts must be paid prior to shipment of new orders.
• A service charge of $20 will be assessed on all returned checks.

Shipping Policy

• Please allow 5-7 business days from date of order before shipment occurs. We will ship sooner when possible.
• Most orders are shipped UPS or FedEx Ground. Freight charges are prepaid and added to your invoice.
• Large orders will be shipped via common carrier (prepay and add) unless otherwise specified.
• Shipping rates and methods vary by time of year. Typically, from March 15 to October 15, we take extra precautions and ship via 2-Day Air or Next Day Air, as needed. There is an extra charge for this service.
• Shipments to warm weather destinations year-round and during summer months to all destinations are sent on Monday, Tuesday, and Wednesday only, to ensure safe delivery.
• Due to the perishable nature of our chocolates, special care is taken to ensure the delivery of your chocolates in perfect condition. We pack each box with special insulation and gel ice as needed.
• To ensure availability, seasonal products should be ordered as far in advance as possible, as quantities are limited. Availability dates reflect the timeframe of shipment from our factory.

Zoned Pricing Policy*

Please note that prices are subject to change, as needed.

• To make it easier for customers, we are now offering delivered pricing. This new pricing factors in the freight costs for each item, allowing you to have a more accurate cost per unit.
• When you choose this new pricing, Lake Champlain Chocolates will choose the best and cheapest shipping method to ensure that your order ships on time and arrives in optimum condition, every time. This means that your pricing will not change throughout the year, regardless of the weather or how your order ships (whether by ground or by air).
• Pricing is separated into 3 separate zones and will be determined by the end destination location.
• For your pricing, simply find the location of your retail location on the map below to determine which zone price (1, 2, or 3) you are in.

*Please note that when you choose delivered pricing, you are expected to stay with this pricing for all of your orders throughout the year.

Freight Claims & Return Policy

• Please report exterior carton damage to the carrier within 24 hours of receipt. Retain all original packing materials until claim is resolved.
• Concealed damage must be reported to Lake Champlain Chocolates within 3 days of receipt.
• Do not return product or deduct the cost of damage from your invoice without authorization from Lake Champlain Chocolates.
• Due to wide variations in customer storage and merchandising conditions, Lake Champlain Chocolates cannot assume responsibility for damage after delivery.

Sales & Use Tax Exemption Forms

Sales & Use Tax Exemption Certificates are required to be on file for customers who are re-selling Lake Champlain Chocolates in the following states:
Note: Alaska, Delaware, Montana, New Hampshire, and Oregon do not charge general sales tax. Resale certificates are not needed for these states.

Helpful Storage Tips:

Carefully handling your chocolate helps to ensure that your customers experience the same satisfaction as those who visit our retail locations in Vermont.

• Rotate Stock, making sure to keep older products at the front of displays and storage areas.
• Store chocolates in a cool, dry place between 65° and 70°, with humidity of 45% to 55%.
• Do not refrigerate chocolate, as it will cause condensation and bloom (discoloration).
• Keep chocolate away from:

• Floors & walls (for air circulation)
• Dry goods such as cereal and grains, which might attract insects
• Display lights and sunny windows, which give off heat